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Shipping International Orders
Returns and Exchanges Order Status
Firearm Shippping Policy Damaged, Lost or Stolen Packages


What payment methods do you accept?
We accept Visa, MasterCard and American Express and Discover. If you are ordering with a credit card, your shipping address must be the same as the billing address of your credit card statements. This is for your protection. If you are mailing to your office or work address you must notify the credit card company to allow shipments to be sent to this address. This is an easy process... simply call your credit card company and request an additional shipping address be added to your account.

We will also accept a certified or cashier's check, money orders and personal checks. For this option, the best thing to do is begin the order process on our site and go through all steps until you need to enter your credit card information. At this point, print out your order and mail to us with your payment. The mailing address for orders is:

Magills/GV/GS Orders
4770 Ruffner St.
San Diego, CA 92111
United States

PLEASE NOTE: There will be a 3 week hold on all personal checks.

Bank Wire

You may pay with a Bank Wire Transfer. Once you have selected your items we will send you the total amount due along with our banking information for sending the Bank Wire Transfer. Funds are usually acknowledged within 48 hours of the initial transfer. We typically ship orders within 48 hours of receipt.

I have a Gift Certificate. How do I use it?
If placing your order on our site, please enter in the Gift Certificate number in the Comments/Notes field on the Payment page. Our Customer Service department will deduct the Gift Certificate amount from the total due. Your card will only be charged the difference. You may also call us at 800-601-8273 and we will gladly help apply your Gift Certificate to your order over the phone.

I have a coupon code. Where do I enter it to get the discount?

Coupon Codes are entered on the very FIRST page during the checkout process.


We ship all domestic orders via UPS (United Parcel Service) or USPS (United State Postal Service)

How much does shipping cost for U.S. orders?

Shipping and handling charges are calculated during check out based on your delivery method and items purchased. PLEASE NOTE: Saturday delivery is available for a surcharge on Next Day Air and 2nd Day Air deliveries.

How much are taxes?


Sales tax is required to be charged for all California orders.

I live in the U.S. When will my order arrive?

We ship all domestic orders via UPS or USPS, and shipping time depends on the method you've selected. We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Pacific Standard Time on a weekday will be processed the same day. Post Office Box orders are shipped via USPS.


NOTE: Most of our products are shipped from the San Diego, CA area. If you are in a rush, we recommend choosing 3 Day Select, 2nd Day Air or Next Day Air instead of Ground.

To see approximate shipping time when shipping via UPS ground, please see the map below. We do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends are not considered ‘transit days’ with UPS

Do you ship to APO addresses?
Yes, we offer shipping to military addresses. When entering your shipping address, select US Military-APO for the "country."
We ship our military orders every day.


How much is international shipping? How much are duties, tariffs and brokerage fees?

We can deliver most of our products anywhere on the planet. We cannot ship major gun parts overseas. We can however ship holsters, clothing, small parts and accessories, DVDs, etc. Where possible we ship products outside the continental United States via USPS.


Shipping costs are charged based upon location and weight of the ordered items, and rates come directly from the shipper.


Your shipping charges will be different from what appears during checkout, you will be contacted via email for approval prior to shipping on international orders. Please check your SPAM for this email.

PLEASE NOTE: Shipping and handling totals presented at checkout or via email confirmation on international orders DO NOT include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery. These can sometimes be close to $100, depending on the country. Please contact your local post office or customs office to inquire about these charges.

We do not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.

We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Pacific Time on a weekday will be processed the same day.

How long will it take to ship to my country?
Shipping times will vary depending on the USPS or UPS method you have selected combined with how long the package takes to clear customs.
You will receive an email from either UPS or USPS with your tracking number once the order has shipped.



FFL Required For Shipment of Firearms

If you do not have a dealer in mind we can help you find one in your area. If you do have a dealer selected, you must note which FFL will be receiving this item in the Comment box during checkout. Failure to do so could delay your order processing and shipping. If your FFL is not already on file, have them fax a signed copy of their license to 858-569-0505 and include your name and order number on the cover sheet.

Firearms are shipped 2nd Day Air for a flat fee of $40 to your designated FFL. Shipment of firearms to us for gunsmithing must be shipped the same method.
It is recommended that your packaged is insured as we are not responsible for loss or damage.


Will I get an order confirmation?
When you place your order, you will receive an email confirmation. If you do not have email, you will be given your order number when you place your phone order. Orders of in stock items placed before 11:00 am Pacific Standard Time, Monday through Friday typically ship that day.

Will I get tracking information for my order?
Once your order has shipped, you will receive an email from UPS or USPS with your tracking number. These emails sometimes get caught in spam, so if you don't receive it, you should check your spam/junk. This is for both domestic and international shipments

What if I order a few of things and one of them is on backorder?
No. You will be charged only once for shipping costs on your order. Any backorder shipping costs will be paid for by us.


What is your Return/Exchange Policy?
We accept exchanges and returns for 30 days* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original undamaged product packaging. Items not returned with undamaged original packaging or in resalable condition may be charged up to a 15% restocking charge.

*When you purchase a firearm we assign the serial number of that firearm to that sale and begin the paperwork necessary to transfer it to you. Any cancellations, exchanges or returns are subject to a 15% restocking fee to cover our costs. NO EXCEPTIONS

*UnderTech Undercover Ultimate Compression Shorts (items T0479, T0546, T1017, T1118, TS0546, TS0562, TS1118) can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted. We REALLY encourage you to look at our sizing chart online to determine your correct size.

*Sonic Defenders (items SFEP3 & SFEP4) can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted. We REALLY encourage you to look at our sizing chart online to determine your correct size.

*Closeout, Sale or items purchased at special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned.

*We try to extend the return/exchange grace period for holiday gifts when possible.

DVD Purchases

Due to the nature of video programs, all sales of video programs are final. If the disc is damaged due to manufacturing or shipping, please contact us at (800) 601-8273 within 30 days of receipt for a replacement.
Custom Gun Builds and Gunsmithing
Due to the nature of this work and the labor and parts that need to be custom fitted, there are NO REFUNDS on custom gun builds. Once you order the work to be performed there is no recourse or refund available. We do stand behind our work 100% and strive to produce quality items. However, we are human and mistakes sometimes happen....in this case, we will fix our mistake to your satisfaction. No refunds are available on Custom Gun Builds or Gunsmithing.

RMA# (Return Merchandise Authorization)
You will need to contact us to arrange an RMA. We use this number to identify your package when we receive it at our warehouse. Please contact us at (800) 601-8273 and let us know what you are returning and whether you would like anything in exchange. Our Customer Service department will then email you RMA instructions along a copy of your invoice to include with your return.

PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.
Returns and Exchanges

You can use any shipping method you would like to send things back to us, however, we recommend that you use a shipping provider that offers tracking and insurance capabilities. We cannot take responsibility for return shipments that we do not receive, please keep a copy of your tracking number. The shipping costs for the returns are your responsibility. A nominal return shipping fee of $5-$15 will be charged for size/color exchanges (based on the items size and weight).
Defective Item Return/Exchange
For returns/exchanges on defective items please contact our Customer Service department at (800) 601-8273 to request a pre-paid label for the defective merchandise. You MUST use our return label, return shipping costs will not be reimbursed.
When will you send my exchange? When will I get credit for my return?
Replacement items will not be sent out until we've received the item back from your original order. A minimal shipping charge for your exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.

We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions. Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.  

Please note that normal wear and tear and damage caused by misuse or improper care are not covered.

Where do I send my Return/Exchange?
All returns/exchanges should be sent (with the RMA # on the exterior of the package) and a copy of your invoice along with what you’d like to return/exchange to:

4770 Ruffner St.
San Diego, CA 92111
United States

PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.



Custom orders (custom guns, cuts, laser engraving, sizing, colors, etc.) require payment in full at the time of placing the order and are NON REFUNDABLE. Custom slides and handguns require a minimum of 6 weeks for all processes and coatings to be completed. Please contact us at (800) 601-8273 to check on the status of your custom work.


Contact us right away if your shipment arrived damaged or has been lost/stolen. We will begin the claim process with the carrier immediately.

In the unlikely event that your UPS or USPS shipment is lost/stolen, a claim must be created through the appropriate shipping service, and it is the carriers sole responsibility to refund for the item/s before we can replace the order. Most claims are settled within 10 to 14 days for damaged, lost or stolen packages. Replacement orders cannot be processed until the completion of the shipping carrier’s investigation. Remember to save all packaging material as the carrier company may want to inspect the packaging. We appreciate your patience and understanding of this policy. Please call us at (800) 601-8273 if you need further assistance.


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